1. Initial term
Spark is a one-off project with no ongoing term. Surge and Summit start with a 90-day term, which is the time needed to launch campaigns, gather data and optimise. The up-front fee covers that term, paid in full at the start or in 3 monthly instalments on the payment plan. Monthly management fees start after the initial term.
2. Cancelling after the initial term
After 90 days, Surge and Summit renew monthly. Cancel any time with 30 days' written notice by email or through our contact form. Services continue through the notice period.
3. Refunds
- Spark's 30 day money back guarantee: not happy with Spark? Email us within 30 days of paying and we'll refund the full $499. In that first month you also get up to 3 rounds of website changes free; after that, each change request is $99. See section 3 of our Terms of Service.
- Surge and Summit up-front fees (paid in full or by payment plan instalments) are non-refundable once onboarding has started, except under our 50 in 90 guarantee below.
- Monthly fees are non-refundable for months already started, except under our 50 in 90 guarantee below.
- Ad spend is paid to the ad platforms directly, so refunds of spend are handled by the platform, not by us.
- Our 50 in 90 guarantee: on Surge and Summit, if fewer than 50 qualified jobs are booked in your first 90 days, you pay no further monthly fees and we keep working free until we get there. If we still haven't got there 2 months later, we refund all the plan fees you've paid us (your up-front fee and any monthly fees). Ad spend and other platform fees aren't refunded, as they're paid to those platforms, not us. See section 3 of our Terms of Service for what counts and the conditions.
- Our delivery promise: if we fail to deliver something your plan includes in a given month, tell us. We'll deliver it promptly or credit the fair value to your next invoice.
4. Pausing
After the initial term you can pause once per year for up to 60 days (for example during a seasonal slowdown). Ad campaigns are paused and agents stop outbound activity during the pause.
5. Offboarding
When you leave, we hand over admin access to every account we created for you, export your data and deliverables, and remove our access. AI avatars and voice models of you are deleted or handed over, at your choice.
Contact
Questions about this document: support@acquisitionist.world, 27 Sanctuary Place, Bateau Bay NSW 2261, Australia.